Travel Questions:
1. Depending on the departure date, the itinerary sequence may be slightly adjusted, but the itinerary content remains unchanged.
2. During the actual trip of this product, without reducing the number of attractions and with the consent of the guests, the driver and tour guide may make appropriate adjustments to your itinerary (such as adjusting the order of visiting attractions, etc.) according to weather, traffic and other conditions to ensure a smooth trip.
3. Our company reserves the right to change, postpone or cancel the itinerary due to equipment and transportation damage, strike, illness, theft, loss, accident, weather and other force majeure reasons.
4. Please be aware that any additional expenses incurred due to force majeure such as traffic delays, strikes, weather, aircraft or machine failures, flight cancellations or time changes will be borne by the passengers themselves.
5. If the free items in the itinerary cannot be given due to force majeure such as traffic, weather, or if you cannot visit due to personal reasons, the fees will not be refunded. Thank you for your understanding.
6. To ensure your trip goes smoothly, if you need to leave the group at a certain point in the itinerary in advance, please be sure to leave a message to let us know when booking so that we can confirm whether it can be arranged.
7. You will receive an "Itinerary Confirmation" within 1-4 working days after booking. If no objection is received within 48 hours after the "Itinerary Confirmation" is issued, it will be deemed that you have approved all the itinerary and hotel information thereon. You will receive the contact information of the driver and tour guide 1-3 days before the departure.
Driver and tour guide working hours:
1. Private tours and private customization are small car tours, with the driver and tour guide being one person, referred to as a driver-tour guide. If a separate tour guide is required, please consult customer service for the fee.
2. The law stipulates that the maximum daily working hours in North America is 10 hours. Drivers and tour guides must pay extra fees for overtime. If overtime occurs, please pay the driver and tour guide directly in cash during the tour. (7-seater car: $50.00/hour; 15-seater flat-top car: $60.00/hour; 15-seater or 12-seater high-top car: $80.00/hour, which may be adjusted during peak season)
3. Daily itinerary time: from the departure time confirmed with the driver and tour guide to the time when the guests are sent to the hotel, a total of 10 hours. (It is recommended that the rest and meal time during the trip does not exceed 2 hours)
4. To ensure a complete itinerary, please cooperate with the driver and tour guide to arrange the tour time and order to avoid overtime and need to pay extra overtime fees.
5. As the driver-tour guide has the dual duties of both driver and tour guide, and is limited by the reality that parking is difficult at many attractions, the driver-tour guide will only give a brief explanation on the bus and will not usually accompany you into the attractions. If you need a driver-tour guide to accompany you into the attractions, you will need to pay the driver-tour guide's ticket and parking fee.
6. During the actual tour, different vehicles and tour guides may serve you. We apologize for any inconvenience this may cause you.
Hotel Questions:
1. All hotels checked in shall be subject to our company's "Group Participation Certificate".
2. Some booked hotels involve the hotel's resort fee, which is charged by the hotel for providing customers with various value-added facilities (such as swimming pools, gyms, etc.) (mostly applicable to Las Vegas hotels and resort-style hotels). This fee is not included in the group price and cannot be paid in advance. Guests must pay it in person when they actually check in.
Luggage and child seats:
1. The luggage allowance of guests varies according to the type of vehicle. If you need to carry large luggage, such as surfboards, golf clubs, bicycles, or a large amount of luggage, please confirm with the customer service staff when making a reservation whether you can carry it.
2. According to relevant traffic safety regulations, infants and children need to be counted in the total number of passengers even if they do not occupy seats.
3. If you are traveling with children, please inform the customer service in advance when booking and provide information such as the child's age so that a child seat can be prepared in advance. You will be responsible for any related expenses incurred due to the provision of infant/child seats (including but not limited to the rental of infant/child seats, fines for violating relevant laws and regulations by not placing infants/children in child seats, and related expenses for deducting points or revoking the driver's license of the driver and tour guide due to violating relevant laws and regulations by not placing infants/children in child seats).